Shipping:
At Ornaments by Elves, we understand the importance of timely delivery, especially when it comes to special occasions and holidays. We take great care in crafting and delivering your personalized ornaments, ensuring they arrive safely and on time.
Processing Time:
Each ornament is custom-made to your specifications. Please allow 1-2 business days for processing and personalization before your order is shipped.
Shipping Options:
Standard Shipping: Delivery within 3-5 business days after processing.
Expedited Shipping: Delivery within 2-3 business days after processing.
Express Shipping: Delivery within 1-2 business days after processing.
Shipping Costs:
Shipping costs are calculated at checkout based on your selected shipping method and delivery address. Enjoy free standard shipping on orders over $50 within the contiguous United States.
International Shipping:
We proudly offer international shipping. Delivery times vary by destination. Please be aware that international customers are responsible for any customs duties, taxes, or fees imposed by their country.
Order Tracking:
Once your order has shipped, you will receive an email with tracking information. You can track your package in real-time as it makes its way to you.
Holiday Shipping:
To ensure your ornaments arrive in time for the holidays, we recommend placing your order early. Please note that during peak holiday seasons, shipping may take longer than usual.
Delivery Issues:
We are committed to delivering your order on time. However, please note that Ornaments by Elves is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
If your package is lost or stolen, please contact us as soon as possible. While we are not responsible for lost or stolen packages, we will work with you to resolve the issue.
Packaging:
All ornaments are carefully packaged in our Gift-Ready Box, ensuring they arrive in perfect condition and are ready to be gifted or enjoyed immediately.
Need Assistance?
Our support team is available to help through our website chat portal, or you can email us at help@ornamentsbyelves.com. We’re here to ensure a smooth and pleasant shopping experience.
