Return Policy
At Ornaments by Elves, we hope you adore the personalized ornaments you’ve ordered. We stand behind the quality of our products, but due to their custom nature, all sales are final. Please review the details below to understand our policy on returns and exchanges.
Damaged or Defective Items:
- If your ornament arrives damaged or defective, we’re here to help. Contact us within 3 days of receiving your order.
- Proof of Damage: Send us a message through our chat portal or email us at help@ornamentsbyelves.com with your order number and clear photos of the damage.
- Expedited Resolution: Once we’ve reviewed the provided evidence, we will arrange for a replacement.
Non-Returnable Items:
- All products sold are personalized and made to order, meaning they are non-returnable and non-refundable, except in cases of damage or defect as outlined above.
- Due to the custom nature of our products, we cannot accept returns or exchanges for reasons other than damage.
Limitations and Exceptions:
- We reserve the right to limit returns or replacements on large-quantity orders or seasonal items. This ensures an optimal shopping experience for all our customers.
- To protect against excessive use or abuse of our return policy, we may limit or suspend the policy in cases of suspected fraud.
Order Adjustments:
- All sales, including seasonal items, are final. We do not offer price adjustments on discounted items during clearance or seasonal sales.
Personalized Orders:
- Each item is crafted with care and made specifically for you. If you encounter any issues, please reach out to us as soon as possible so we can assist you.
Need Assistance?
- Our team is available to help through our website chat portal, or you can email us at help@ornamentsbyelves.com. We’re committed to ensuring you have a smooth and satisfying experience with Ornaments by Elves.
