Customer Service FAQs

We accept major credit cards including Visa, MasterCard, Discover, and American Express. PayPal is also available. Unfortunately, we do not accept cash, checks, or COD at this time. We're exploring options like Apple Pay and Google Pay for the future.

Click here to view our shipping rates.

Currently, we do not offer multiple shipping destinations within a single order. Each address requires a separate order.

Most orders ship from our Tampa warehouse within two business days. Shipping times may vary based on order details, location, and shipping method.

Sign up for our mailing list here to receive updates on discounts and special offers. You'll receive a $5 coupon just for joining. Please note that only one coupon can be used per order.

Yes, sales tax is applied based on your delivery location. Some states also require tax on shipping charges.

Yes, we offer a deluxe gift box for $6.95. It features a rigid cardboard construction, cotton padding, and a stylish ribbon. Learn more.

Once an order is placed, it cannot be canceled or changed due to the personalization process. Please double-check your details before submitting. If you notice an issue immediately after placing your order, contact us as soon as possible; we may be able to assist depending on the order's status.

Most likely no. You can try to change the shipping address if the order has not yet started processing and if you have an account with us. Click here to update your shipping address and contact our Customer Service.

We guarantee our products to be free of defects and errors. Personalized items cannot be returned unless there is a manufacturing issue. Contact us within 3 days for a broken item and 30 days for any other issues for a prompt exchange, store credit, or refund if there is a problem.

Yes, if there is a quality issue, return the item in its original packaging for an exchange, store credit, or full refund. Please contact us within 30 days of receiving your order to start the process.

Once an order is placed, it cannot be changed or canceled due to the personalized nature of our products. Please double-check your details before submitting your order. If you notice an issue immediately after placing your order, contact us as soon as possible, and we may be able to assist depending on the order's status.

Items may be temporarily out of stock due to high demand or delays. You can sign up for notifications when the item is available again. For more information, contact customer service.

Click here to view our privacy policy.

Sales tax is collected for orders shipping to certain states. Check your state's requirements at Avalara. Sales tax is calculated on the total value of items, including shipping and handling.

Coupons must be entered before submitting your order. They are not valid on previous orders or combined with other discounts.

Contact Customer Service at chat or email help@ornamentsbyelves.com with your order number and details of the incorrect item. If the item is in stock, we will ship the correct item to you.

Contact Customer Service at chat or email help@ornamentsbyelves.com with your order number and details of the missing item. If the item is in stock, we will ship it to you.

If a package is returned, we will contact you to reship it, and you may be responsible for additional postage. We are not responsible for lost, delayed, or misdirected mail.

Avoid touching the ink on your ornament to prevent smudges.

Wrap ornaments in acid-free tissue paper or paper towels and store them in a plastic container in a humidity-controlled environment.

Our order processing facility is at 4201 W Dr. Martin Luther King Jr Blvd, Suite A, Tampa, FL 33614.

No, we do not sell or rent your personal information. Please review our Privacy Policy for details.

Yes, we use advanced security measures. Look for “https” and a lock icon in your browser’s address bar as signs of a secure page.

We do not have physical retail stores. We’ve transitioned all our retail stores in New York City to our online shop. Our website features our full range of products, with new items added regularly. Check our What's New section for the latest additions.

For any questions or concerns, chat with us or email us at help@ornamentsbyelves.com. We aim to respond promptly.