To place an order, browse our collection of ornaments, select your preferred design, and click “Personalize.” Follow the prompts to enter your custom details, then add the item to your cart and proceed to checkout.

We offer names, dates, and special messages on our Christmas ornaments. Ornaments by Elves uses special German permanent pens for hand-written personalization that becomes more permanent over time. Our trained specialists ensure high-quality standards on all resin ornaments.

We process personalized ornaments within 24 hours. Shipping time varies by location and shipping method. Our talented team ensures each ornament is personalized with care, maintaining high-quality standards. For more details, visit our Shipping Information page.

Because our ornaments are personalized, we generally do not accept returns unless there is a defect or error in the customization. If you encounter any issues with your order, please contact our customer service team for assistance.

Changes or cancellations can be made within a few hours of placing your order due to our fast processing. Once personalization begins, orders cannot be canceled. Contact our customer service team immediately for adjustments.